These ITIL® Practitioner training course and certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business" objectives. The ITIL Practitioner guidance is driven by 9 Guiding Principles: Focus on value; Design for experience; Start where you are; Work holistically; Progress iteratively; Observe directly; Be transparent; Collaborate; and, Keep it simple.
Course IntroductionITSM concepts as drivers for CSIITSM guiding principlesCSI ApproachMetrics and measurement for CSICommunication for CSIOrganizational change management for CSIExam Preparation (Mock Simulation Exam – scenario and questions covered along the course)ITIL® Practitioner Exam
All IT professionals ITIL Foundation certified.All IT professionals Intermediate certified and on the path to the Expert level.All the ITSM professionals that have an understanding of the ITIL framework but need advice on how to adopt and adapt it within their day-to-day work practices.All IT Professionals new to ITIL and interested in taking ITIL Foundation and use a practical approach to adopt and adapt the framework, should also consider attend to this course and certification.
At the end of the course, participants will:Be able to use IT Service Management concepts that are important drivers of continual service improvement.Be able to apply the ITSM guiding principles in a real-world context.Be able to apply the CSI approach to manage improvements in a given organizational context.Be able to use metrics and measurement to enable continual service improvement.Be able to communicate effectively to enable continual service improvement.Be able to apply organizational change management to support continual service improvement.
Delegates must have previously passed the ITIL Foundation Examination.
O seu pedido de informação foi enviado correctamente. Obrigado.
Local: Sede Principal (Lisboa, Lisboa)
Turno: Todo o dia
Datas: Inicio: 2019-02-20 Fim: 2019-02-22
Copyright 2009-2024. Todos os direitos reservados. Política de Privacidade | Aviso Legal