ITIL 2011
ITIL 2011OBJECTIVOS Upon completion of this course the delegates will have: - Learned which ITIL processes are essential to Support and Deliver a quality IT Service - Improve your contribution to Service Management within your own organisation - Candidates who are sucessful in the examination will personally attain the industry recognized ITIL® Foundation Certificate in IT Service Management – an excellent measure of their capability and performance Conteúdo ProgramáticoSERVICE MANAGEMENT AS A PRACTICE THE SERVICE LIFECYCLE GENERIC CONCEPTS AND DEFINITIONS KEY PRINCIPLES AND MODELS PROCESSES FUNCTIONSROLES TECHNOLOGY AND ARCHITECTURE ITIL® QUALIFICATION SCHEME
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Local: Sede Principal (Porto, Porto)
Turno: Todo o dia
Datas: Inicio: 2013-06-03 Fim: 2013-07-03
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