ISO 20000 Introduction
Became familiar with the basic concepts of implementation and management of an Information Technology Service Management System (ITSMS) as specified in ISO/IEC 20000-1:2005. You will learn the different components of an ITSMS, including the ITSMS policy, measuring performance, management’s commitment, internal audit, management review and continual improvement.
For more information about this course please see: http://www.behaviour-group.com/PT/?page_id=814
Contact us:
www.behaviour-group.com/PT
formacao.pt@behaviour-group.com
For more information about this course please see: http://www.behaviour-group.com/PT/?page_id=814
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Local: Sede Principal (Lisboa, Lisboa)
Turno: Não indicado
Datas: Curso aberto todo o Ano
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