INTRODUCTION
This two-day, APMG ISO/IEC 20000 Auditor course, prepares the participants to achieve a sufficient understanding of Service Management in general and acquire knowledge of the contents and requirements of the ISO/IEC 20000-1 standard to be able to perform audits against the standard.
METODOLOGY
This training is based on both theory and practice:Presentation of the subjects, content and group discussions;Mock/Simulation exam as preparation for the completion of the certification examTo benefit from the practical exercises, the number of training participants is limited
1: Introduction and background to ISO/IEC 20000
2: Principles of IT service management
3: ISO/IEC 20000 contents of Part 1
4: Applicability and definition of scope
5: Types of audit and the certification scheme
6: How tools support certification
7: Mock exam and review
8: Exam - APMG, ISO/IEC 20000 Auditor
- Working within a service provider organization that requires a basic understanding of the standard
- Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1;
- Internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard.
The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certificationThe key terms and definitions used
Service Management general principlesThe structure, processes, objectives and high level requirements of ISO/IEC 20000-1
Understand, explain and advise on issues regarding applicability and scope definitionThe purpose of internal and external audits, their operation and the associated terminology
(...)
- Minimum of three years IT audit experience
- Knowledge of auditing, auditing techniques and generic principles of management system auditing
- Knowledge of ISO/IEC17021 and ISO/IEC 19011
Training in Portuguese or English language.
Online training material in English, with online access.
Behaviour® Participation Certificate with 35 CPD/CPE credits.
An BEHAVIOUR®, accredited APMG ATO, official certificate will be issued to participants.APMG, ISO/IEC 20000 Foundation Certification exam
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Local: Não Presencial
Turno: Todo o dia
Datas: Inicio: 2022-06-30 Fim: 2022-07-01
Local: Não Presencial
Turno: Todo o dia
Datas: Inicio: 2022-10-03 Fim: 2022-10-04
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