INTRODUÇÃO
This three-day, APMG ISO/IEC 20000 Practitioner course, prepares the participants to achieve a sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.
METODOLOGIA
This training is based on both theory and practice:Presentation of the subjects, content and group discussions;Mock/Simulation exam as preparation for the completion of the certification examTo benefit from the practical exercises, the number of training participants is limitedDestinatários
1. Introduction and background to ISO/IEC 20000 and certification
2. The content, use and application of Part 1
3. Applicability and the definition of scope
4. ISO/IEC 20000 How can you use it and achieve it?
5. Mock exam and review
6. Exam - APMG, ISO/IEC 20000 Practitioner
This course is aimed at practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.
Understand the purpose, use and application of Parts 1, 2, 3 and 5 of the standardAssist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
Understand, explain and advise on issues regarding applicability and scope definitionUnderstand and explain the relationship between ISO/IEC 20000 and ITSM best practices, ITIL® , and related standards, ISO 9001 and ISO/IEC 27001, and how this can be used to support the achievement of certification to ISO/IEC 20000
Explain and apply the requirements of ISO/IEC 20000-1
(...)
APMG ISO/IEC 20000 Foundation, or BCS APMG ISO/IEC 20000 Foundation, or ITIL® Foundation.
-Training in Portuguese or English language.
Online training material in English, with online access.
Behaviour® Participation Certificate with 35 CPD/CPSE credits.An BEHAVIOUR®, accredited APMG ATO, official certificate will be issued to participants.APMG, ISO/IEC 20000 Practitioner Certification exam
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Local: Não Presencial
Turno: Todo o dia
Datas: Inicio: 2022-07-13 Fim: 2022-07-15
Local: Não Presencial
Turno: Todo o dia
Datas: Inicio: 2022-10-26 Fim: 2022-10-28
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