ISO 20000 Foundation APMG

This course is aimed at those who are:

Working within a service provider organization that requires a basic understanding of the standard.

Working within an organization with an Service Management System (SMS), whether the organization is already certified or is considering certification to ISO/IEC 20000.

Preparing for the APMG ISO/IEC 20000 Practitioner qualification

The scope and purpose of ISO/IEC 20000 and how it can be used

The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used

The key terms and definitions used

The fundamental requirements for an SMS and the need for continual improvement

The processes, their objectives and high level requirements

Applicability and scope definition requirements

The purpose of internal and external audits, their operation and the associated terminology

The operation of the APMG certification scheme

The relationship with best practices, ITIL®, and related standards, ISO 9001 and ISO/IEC 27001.

Training in English and Portuguese language.

Official course manual in English with over 200 pages of information.

Official APMG, ISO/IEC 20000 Foundation Certification exam

Behaviour® Participation Certificate.

An BEHAVIOUR®, accredited APMG ATO, official certificate will be issued to participants.

Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour® facilities)