ISO 20000 Auditor APMG

INTRODUCTION
This two-day, APMG ISO/IEC 20000 Auditor course, prepares the participants to achieve a sufficient understanding of Service Management in general and acquire knowledge of the contents and requirements of the ISO/IEC 20000-1 standard to be able to perform audits against the standard.

METODOLOGY
This training is based on both theory and practice:Presentation of the subjects, content and group discussions;Mock/Simulation exam as preparation for the completion of the certification examTo benefit from the practical exercises, the number of training participants is limited

1: Introduction and background to ISO/IEC 20000
2: Principles of IT service management
3: ISO/IEC 20000 contents of Part 1
4: Applicability and definition of scope
5: Types of audit and the certification scheme
6: How tools support certification
7: Mock exam and review
8: Exam - APMG, ISO/IEC 20000 Auditor

- Working within a service provider organization that requires a basic understanding of the standard
- Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1;
- Internal auditors who wish to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard.

The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certificationThe key terms and definitions used

Service Management general principlesThe structure, processes, objectives and high level requirements of ISO/IEC 20000-1

Understand, explain and advise on issues regarding applicability and scope definitionThe purpose of internal and external audits, their operation and the associated terminology

(...)

- Minimum of three years IT audit experience
- Knowledge of auditing, auditing techniques and generic principles of management system auditing
- Knowledge of ISO/IEC17021 and ISO/IEC 19011

Training in Portuguese or English language.

Online training material in English, with online access.

Behaviour® Participation Certificate with 35 CPD/CPE credits.

An BEHAVIOUR®, accredited APMG ATO, official certificate will be issued to participants.APMG, ISO/IEC 20000 Foundation Certification exam