ISO 20000 Foundation + Practitioner APMG

Acquire the fundamental knowledge about the content and the high-level requirements of the ISO/IEC 20000

INTRODUÇÃO
APMG ISO/IEC 20000 Foundation course, allows participants to acquire the fundamental knowledge about the content and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation level how the standard operates in a typical service provider organization. Possession of the Foundation Certificate is also one of the pre-requisites for the Practitioner qualification.

METEDOLOGIA
This training is based on both theory and practice:
- Presentation of the subjects, content and group discussions;
- Mock/Simulation exam as preparation for the completion of the certification exam

To benefit from the practical exercises, the number of training participants is limited 

1. Introduction, background and related schemes
2. Scope, usage, terms, definitions
3. Overall service management system (SMS)
4. ISO/IEC 20000 service management processes
5. Certification ,applicability and scope
6. Achieving and maintaining ISO/IEC 20000-1 certification
7. Mock exam and review
8. Exam - APMG, ISO/IEC 20000 Foundation 

This course is aimed at those who are:
- Working within a service provider organization that requires a basic understanding of the standard.
- Working within an organization with an Service Management System (SMS), whether the organization is already certified or is considering certification to ISO/IEC 20000.
- Preparing for the APMG ISO/IEC 20000 Practitioner qualification

ISO 20000 Foundation
- The scope and purpose of ISO/IEC 27001 and how it can be used
- The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
- The key terms and definitions used 

- Training in English language.
- Official course manual in English.
- Official APMG, ISO/IEC 20000 Foundation Certification exam
- Behaviour® Participation Certificate.
- An BEHAVIOUR®, accredited APMG ATO, official certificate will be issued to participants.
- Coffee break in the morning and afternoon (Applies to all training that take place in Behaviour® facilities)