ITIL 2011

ITIL 2011

ITIL 2011OBJECTIVOS Upon completion of this course the delegates will have: - Learned which ITIL processes are essential to Support and Deliver a quality IT Service - Improve your contribution to Service Management within your own organisation - Candidates who are sucessful in the examination will personally attain the industry recognized ITIL®   Foundation Certificate in IT Service Management – an excellent measure of their capability and   performance  Conteúdo ProgramáticoSERVICE MANAGEMENT AS A PRACTICE THE SERVICE LIFECYCLE GENERIC CONCEPTS AND DEFINITIONS KEY PRINCIPLES AND MODELS PROCESSES FUNCTIONSROLES TECHNOLOGY AND ARCHITECTURE ITIL® QUALIFICATION SCHEME