ISO 20000 Foundation

ISO 20000 Foundation

Learn about the best practices for implementing and managing an IT Service Management System as specified in ISO/IEC 20000-1:2005, as well as the best practices for implementing the IT Service Management processes starting from the ISO 20000: planning and implementing new and changed services, service delivery process, relationship management process, problem resolution process, control processes and release processes.

For more information about this course and certification please see:  http://www.behaviour-group.com/PT/?page_id=805

Contact us:

www.behaviour-group.com/PT

formacao.pt@behaviour-group.com

For more information about this course and certification please see:  http://www.behaviour-group.com/PT/?page_id=805