The course of ITIL® FOUNDATION presents the topics, basic concepts, processes, functions, activities, challenges, benefits and key indicators of performance presented through the service lifecycle based on best practices presented on ITIL framework.This course is structured to 3 (three) days of duration, total of 21 (twenty one) hours, with the trainees and the trainer on a classroom, including exercises and quizzes along the course, and a mock exam on the last day.The course is prepared to fulfill the needs of professionals which want to know the fundamentals of ITIL framework, and certify themselves on ITIL FOUNDATION level.Upon successful completion of the examination the candidate will be rewarded with the ITIL Foundation certification and the attributed 2 credits that can be used to achieve the ITIL Expert Level. Successful completion of the Foundation qualification fulfils the prerequisite entry criteria for the ITIL Intermediate Level.
Introduction, Competence and trainingService Management as a PracticeITIL Service LifecycleGeneric Concepts and DefinitionsKey Principles and ModelsService StrategyService DesignService TransitionService OperationContinual Service ImprovementMock Exam Simulation
This course is aimed to:Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization;IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.This may include but is not limited to, IT professionals, business managers and business process owners.
Comprehend the Service management as a practiceComprehend the ITIL service lifecycleBe aware of the generic concepts and definitionsComprehend the Key principles and modelsBe aware of selected processesBe aware of selected functionsBe aware of selected rolesBe aware of technology and architectureBe aware of competence and training
O seu pedido de informação foi enviado correctamente. Obrigado.
Quase 70% da população considera ter um nível de escolaridade suficiente para o trabalho que ocupa, conclui um estudo, que constata que a maioria dos portugueses gostava de ter mais qualificações, mas não pensa voltar a estudar.
O estudo, a que a agência Lusa teve acesso e que foi realizado para o think tank de educação Edulog, da Fundação Belmiro de Azevedo, conclui que a maioria da população (68%) considera que tem um nível de escolaridade suficiente face às exigências do mercado de trabalho.