ISO 20000 Lead Auditor
This course enables participants to develop the
necessary expertise to audit an Information Technology Service Management
System (ITSMS) based on ISO 20000 and to manage a team of auditors by applying
widely recognized audit principles, procedures and techniques.
During this training, the participant will
acquire necessary knowledge and skills to proficiently plan and perform
internal and external audits in compliance with ISO 19011 the certification
process according ISO 17021. Based on practical exercises, the participant will
develop the skills (mastering audit techniques) and competencies (managing
audit teams and audit program, communicating with customers, conflict
resolution, etc.) necessary to efficiently conduct an audit.
more information about this course and certification please see: http://www.behaviour-group.com/PT/?page_id=815
For more information about this course and certification please see: http://www.behaviour-group.com/PT/?page_id=815
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