ISO 20000 Lead Implementer
This course enables participants to develop the
necessary expertise to support an organization in implementing and managing an
IT Service Management System as specified in ISO/IEC 20000-1:2005. Also, the
participant will gain a thorough understanding of best practices for planning
and implementing IT Service Management processes starting from the six fields
of ISO 20000,planning and implementing new and changed services, service
delivery process, relationship management processes, problem resolution
process, control processes and release processes.
This training is consistent with the project
management practices established in ISO 10006 (Quality Management Systems -
Guidelines for Quality Management in Projects). This training is fully compatible
with ISO 20000-2 (Guidelines for the Implementation of an ITSMS) and ITIL.
more information about this course and certification please see: http://www.behaviour-group.com/PT/?page_id=816
For more information about this course and certification please see: http://www.behaviour-group.com/PT/?page_id=816
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