This course is structured to 3 (three) days of duration, total of 21 (twenty one) hours, with the trainees and the trainer on a classroom, including exercises and quizzes along the course, and a mock exam on the last day.
1: Course Introduction
2: Introduction to Service Strategy (SS)
3: Service Strategy Principles
4: Service Strategy Processes
6: Organizing for SS
7: Technology Considerations
8: Implementing Service Strategy
9: Challenges, CSFs and Risks
10:Summary, exam prep and directed studie
Chief information officers (CIOs); Chief technology officers (CTOs); Managers; Supervisory staff; Team leaders; Service designers; IT architects; IT planners; IT consultants; IT audit managers; IT security managers;
With this course is intended that the trainees gain knowledge and understanding in the following subjects and have a successful completion of the education and examination components related to this certification.
Candidates wishing to attend this course and to be examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.
he course includes a detailed student courseware book, with checkpoints & Sample Mock Exams.After successfully pass the exam, the student will earn 3 ITIL Expert Credits
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